Address, Shipping & Delivery

Incredible Souls primarily provides digital services, including online courses, workshops, healing sessions, meditation programs, certifications, memberships and downloadable educational resources. Digital products are delivered electronically through our official learning platforms, registered email communications or other authorized digital channels.

For physical products, merchandise, wellness items, books or event-related materials, where applicable, orders will be processed after successful payment confirmation and dispatched from our authorized fulfilment location in India. Delivery timelines are indicative and may vary depending on product availability, destination, courier services, public holidays, weather conditions or other circumstances beyond our reasonable control.

Customers are responsible for providing complete and accurate shipping information at the time of placing an order. Incredible Souls shall not be responsible for delays, additional delivery charges or failed deliveries arising from incorrect, incomplete or outdated shipping details provided by the customer.

The delivery charges paid at the time of purchase cover only one delivery attempt to the shipping address provided by the customer. If the shipment cannot be delivered due to the recipient's absence, refusal to accept delivery, an incorrect or incomplete address, or any other reason attributable to the customer, any subsequent delivery attempt or re-dispatch shall be subject to additional shipping and handling charges, which must be paid before the order is re-shipped.

Risk of loss or damage to physical products passes to the customer upon delivery by the designated courier partner. While we endeavour to package every shipment with due care, Incredible Souls shall not be liable for delays or service interruptions caused by courier agencies, transportation providers, customs authorities or other third-party logistics partners.

If a shipment is returned to us due to an incorrect address, repeated delivery failures, refusal to accept delivery or non-availability of the recipient, additional shipping charges may apply for re-dispatch.

For any questions regarding shipping, order status or delivery, you may contact us during our business hours through:

Shipping and delivery practices may be updated periodically to improve our services. The latest version published on our website shall govern all applicable orders.